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Ripping a business on Yelp? This congressman has your back

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The rise of online review sites like Yelp and TripAdvisor have forced businesses to take action to maintain their digital reputations. Some bolster service or improve products; others hire lawyers and sue. To combat the rise in businesses suing over

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Customer reviews as marketing channel: How to create a ‘review funnel’

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I talk to marketers all the time who assume there’s nothing they can do to get more positive customer reviews for their businesses or clients. I mean, you can’t control customers, can you? You certainly can’t run your clients’ business

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California law protects customers who write bad reviews

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California has now made it illegal for companies to penalize customers who voice their negative opinions online. A string of companies have attempted to discourage bad reviews with penalties, leading California to do something about it. Gov. Jerry Brown signed

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Fighting fake reviews

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Starting March 31st it has only been possible to create new user profiles on Trustpilot in one of two ways: Either by invitation from a company using our feedback service or directly on Trustpilot using Facebook Connect. The reason is

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Local consumer review survey 2014

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  Welcome to findings of the BrightLocal Local Consumer Review Survey 2014. This survey is an annual exploration into how consumers read & use online reviews. It seeks to quantify the value that users place on the reviews they read &

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Why online customer reviews will be more important in 2014

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Online reviews have always been a part of Google and good business management, but just recently Google has really started ramping up places you can features reviews. Based on some of these moves (discussed below), it seems that business reviews

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Blogger fined by French court because negative restaurant review was too prominent in Google

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A French court has ordered a blogger to pay a substantial fine and change the title of a restaurant review because the review was too prominent in search results and harmed business at the restaurant. The post has since been removed but

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A decade of letting the consumer have a say online

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Yelp will mark its 10th anniversary next month, but it’s already been a year of celebration for the online review company based in San Francisco. Last month, Yelp announced its first-ever quarterly profit. The site now holds 61 million user

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Hoe persoonlijk moet je zijn in webcare?

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“Houd het persoonlijk.” Dit advies prijkt op bijna elk lijstje met webcaretips. Soms zelfs bovenaan. Het is dan ook niet verwonderlijk dat veel bedrijven op persoonlijke toon communiceren in hun webcare-uitingen. Webcaremedewerkers spreken de consument met de voornaam aan, tutoyeren

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The Good, the Bad, & the Ugly: The Impact of Customer Service [Infographic]

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Artikel door Jurbano op Generation Demandforce, 7 januari 2014. Meer tips over het verkrijgen van reviews lees je in onze toolkit. Powered by Rooomer MeetingReview 2014 Views – 287

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