Blog Archives

Is the Twitterverse the angriest place on the Internet?

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In the seven years since its founding, Twitter has become a go-to place for news updates, witty one-liners, political one-upmanship and even absurdist storytelling. It’s also become a go-to place for intolerant bile. On Sunday night, Nina Davuluri, an American

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Consumers do not buy perfection anymore

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One of the most wonderful transformations that I believe social media has brought about is the destruction of the perfect brand. No longer do consumers expect perfection… but we do expect honesty, customer service, and fulfillment of any promises a company set

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The risk of giving a bad review

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Meeting professionals have always relied heavily on recommendations from peers in order to help us narrow down our vast list of choices in selecting vendors. I simply don’t know how we would make good decisions in the same amount of

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Hotel that fines guests for bad reviews gets a taste of justice

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So, it was all a joke. When Hudson, NY’s Union Street Guest House notified guests, “If you have booked the inn for a wedding or other type of event . . . and given us a deposit of any kind . . . there will be

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In the face of ruinous online reviews, businesses today are turning the tables

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Though it may require some tongue-biting or fist-clenching from time to time, most business owners live and die by the motto that the customer is always right. The emergence of online review sites like Yelp, however — which were developed to

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Nielsen survey says … consumers rank Yelp most influential, most trustworthy, and with highest quality reviews

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Last year, we shared the findings of a Nielsen survey that showed consumers agree with something we’ve known all along: Yelp drives local purchases. The results of that survey were pretty impactful: Virtually all Yelp users (98%) have made a purchase at

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Is een review een cadeautje?

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Ik lees nu circa 10 jaar reviews en veel daarvan gaan verder dan een beoordeling door middel van een cijfer of sterren. Voor de ontvangende partij zit er waardevolle feedback tussen. Van feedback wordt wel gezegd dat het een cadeautje

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Google Glass fans fight restaurant ban with bad reviews

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It’s only been a few months since the infamous anti-Google Glass bar incident in San Francisco, and now it looks like some users of the device are fighting back. It all started in April when Google Glass user Katy Kasmai was asked to remove

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Het nieuwe verkopen noemen we Social Sales

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Een paar weken geleden verscheen in mijn tijdlijn op LinkedIn een post over “Social Sales”. Een afbeelding, meer dan 500 likes, een paar comments, geen bronvermelding. Toch maar eens gaan lezen. Ik zie een oude wereld in grijs en een

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Amateur reviews changing approach of small businesses (3-9-2006)

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Online ratings: It started with restaurants, and now all manner of enterprises find themselves subject to customer opinions Samy Fars ran a successful restaurant for seven years in San Bruno before opening Cafe Grillades in San Francisco’s Hayes Valley last spring.

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